Refund policy

We only offer return on items that are NOT custom orders. If any items has been ordered and it has been personalized, customized, altered in anyway to make it unique to you then we can not accept returns. 
You can always contact us for any return question at rouxforged@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Most of our items are custom order so we do not offer exchanges. 

Refunds
If your item does qualify for a refund we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rouxforged@gmail.com.